FAQ

Why is polyurethane garden hose superior to vinyl garden hose (PVC)?

Polyurethane is a world-class polymer that has very impressive mechanical properties. It is called an "engineered plastic" for good reason. It bridges the gap between rubber and plastics and sets the gold-standard for many high-end consumer products...products that require world-class performance, superior abrasion resistance, over-the-top durability and must have an exceptionally long life.

Everything from in-line skates to car bumpers, folding kayaks, golf balls, and running shoes use polyurethane.

When you want mind-bending mechanical properties that excel in all categories such as tensile strength, elongation, flexular modulus, compression set and impact strength, you look no further.

When it comes to garden hose, why use anything else?

Why does polyurethane cost more than regular PVC garden hose?  

It boils down to this: the ingredients to produce polyurethane resins are prime. They are highly engineered and vastly superior to any other polymer used for garden hose made in the world today. The performance properties of polyurethane are unsurpassed, which is why it is the only material that lives up to Water Right's standard of purity and excellence.

Polyurethane isn't cheap, but what quality product is?

When you want a strong, long lasting garden hose, you use polyurethane.  When you want a garden hose that is flexible in all weather conditions and does not permanently kink, you use polyurethane. When you want high pressure performance combined with a sleek, lightweight and elegant garden hose design, you use polyurethane.  When you want a drinking water safe garden hose without the toxins such as BPA, lead, and Phthalates often found in vinyl garden hose, you use polyurethane. 

When you want beautiful, rich colors... well, you know the answer.

What makes your hose Drinking Water Safe?

We use only 100% virgin polyurethane from BAYER Material Science. The formulations we use meet both FDA and NSF standards for drinking water safe applications. We don't use regrind or recycled resins that can often be contaminated and/or have compromised mechanical properties.

The polyurethane we use is 100% virgin and does not contain harmful lead, BPA or phthalates (plasticizers). 

(To learn more about toxins in garden hose click here).

Why are your hoses tacky when brand new?

When our hoses come fresh off of the production line they are naturally tacky.  The softer grades of polyurethane we use in order to provide a pliable, more flexible hose are initially tackier than harder polyurethanes and, after a minimal amount of use, the tackiness disappears.  

The best way to eliminate the factory-fresh tackiness is to simply start using the hose and dragging it across the ground, through the garden, and especially over hard surfaces. The more you work with it, the faster the hose becomes smooth and slippery.

We like to drive over ours to break it in almost instantly. Not the fittings of course. :) Guess you could say we have a little bit of garden hose mania. Ever heard of a garden hose manufacturer that actually recommends driving over their garden hose to break it in?

We didn't think so. The more you use ours, the better it gets. 

What is the best way to wind up a Water Right Garden Hose?

The trick to winding up our hose is to pull it out straight until it is fully extended. Then, once back at the faucet or hose hanger, begin to loop the hose in the direction it wants to coil back up in. Continue to twist the hose about a half a turn to the right while winding the hose in a clock-wise direction and loop the hose again.  As you will quickly see, the hose wants to coil up in the same way it came to you from our factory, loop after loop after loop. 

Here's a handy video showing you exactly how to do it!

Why do some coil hoses fall apart fast, don't rebound well or tangle easily?

It starts with using the right materials such as polyether-based polyurethane, and not polyester-based polyurethane. Polyether-based polyurethanes are the only ones designed for water applications. Polyester-based polyurethanes, on the other hand, are not. Polyester-based polyurethanes are attacked quickly by water which leads to tubing hydrolysis. Hydrolysis is what actually begins to break down polyester resins creating a coil hose tube that gets brittle and cracks. You also have to use enough material in your coil hose in to make a better product. We use over four pounds of polyurethane per 75 ft coil hose vs 2-3 pounds often found in others. This gives your coil hose what we call "coil hose integrity." It is much less prone to tangle, it rebounds very well, the coil maintains it's shape and does not "grow" in diameter and become loose and sloppy after you stretch it. We also put our coil hose through two additional steps in the manufacturing process. We "cure" our coils creating better "thermoset" properties which provide much better coil memory. We also "reverse" our coil hose in the manufacturing process to create the ultimate in rebounding performance.

How long will your polyurethane hoses last?

We have hoses that are over 10 years old and are still in use today. Our hoses can be left out year-round in any type of weather and keep getting better year after year. Again, the more you use polyurethane, the better it gets. 

Can I use your hose with hot water?

Sure you can. Our polyurethane hoses can be used in fairly high temperature ranges for water applications. Because of the mechanical properties mentioned above, our hoses can be used with water temperatures up to 150 degrees Fahrenheit (symbol °F) with a maximum working pressure of 50 psi. This includes a safety factor of 3:1 which means that the hose or tubing could potentially rupture if the pressure range was three times our 50 PSI recommendation or 150 PSI.  Our motto: Be safe. Be smart. 

What is the warranty on your polyurethane garden hose?  

Our legal folks tell us 5 years and that is what we print. But because we own the company (insert smiley face here), if you ever have an issue with any of our hoses just call us.  Or email us.  We seriously doubt you ever will but if you do we will take care of you. We stand behind our products 100% and support our customers even further.  

And just in case you accidentally drive over your Water Right garden hose with your new 50 HP John Deere riding mower...no worries. We have very nice, easy to install repair fittings to get you back to business quickly. 

 

Please email us at info@waterrightinc.com